Marine Fire Safety Privacy Policy

Last updated: 24.05.2018

Marine Fire Safety (“us”, “we”, or “our”) operates https://marinefiresafety.co.uk/ (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

Information you provide to us

While using our Site, we may ask you to voluntarily provide us with certain personally identifiable information that can be used to contact or identify you; for instance, when you complete an enquiry form on the website. Personally identifiable information may include, but is not limited to your name, address, email address, telephone number (“Personal Information”).

Telephone Measurement

We may, in some instances, use measurement numbers on our Site. This is solely to understand the performance of the Site. This data is only recorded when you voluntarily choose to call the telephone number listed on our Site. The data that we record includes:

  • Time of the call
  • Date of the call
  • Duration of the call
  • The telephone number that called our business

The actual phone call conversation is not recorded. The data recorded is logged within a password-protected area that also includes an SSL Certificate (Secure Sockets Layer).

Information our Site collects automatically

Log Data and Google Analytics

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). We use third-party services such as Google Analytics and AW Stats to collect standard internet log information and details of visitor behaviour patterns.

This Log Data may include:

  • Your computer’s IP address
  • Browser type and version
  • Pages visited on our Site
  • Time and date of your visit
  • Time spent on those pages
  • Other related statistics

Other than the above, at this time, we do not attempt to identify visitors to our Site or contact them using this data. We have no plans to do so in the foreseeable future. You will be kept informed of any change to this situation.

User and Event Data Retention within Google Analytics

Google Analytics retains data for a specified timescale before automatically deleting it. These timescales can be:

  • 14 months
  • 26 months
  • 38 months
  • 50 months
  • Or set to never automatically expire

By default, the retention period is set to 26 months. The data retention period may reset upon new user activity. If a user does not return within that period, the data is deleted.

Site Visitor Recording via Hotjar

We may use Hotjar to better understand our users’ needs and optimise their experience. Hotjar uses cookies and technologies to collect behavioural data and device information, such as:

  • IP address (anonymised)
  • Screen size
  • Device type and browser info
  • Geographic location (country only)
  • Preferred language

This data is stored in a pseudonymised profile and is not used to identify users. More information is available on Hotjar’s website. You may opt-out via their opt-out link.

Cookies

Cookies are files with a small amount of data, including an anonymous unique identifier, sent to your browser from a website and stored on your device. Like many sites, we use cookies to collect information. You can instruct your browser to refuse cookies or notify you when a cookie is being sent.

SSL Certificate (Secure Sockets Layer)

Our website is protected with an SSL Certificate. This encrypts the connection between the web server and your browser, ensuring data integrity and privacy.

Security

The security of your Personal Information is important to us, but no method of transmission or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee its absolute security.

How We Use Our Customers’ Personal Information

We use collected data to communicate with you, including updates about your account, services, or related products. Uses include:

  • Delivering Services – To support and improve our service delivery.
  • Customer Support – To respond to enquiries and provide technical help.
  • Business Operations – To analyse and report on performance.
  • Finance Administration – For handling payments (we do not store credit card details).
  • Communication, Marketing and Advertising – To send newsletters or updates. We do not share this data unless otherwise notified.

Changes To This Privacy Policy

This Privacy Policy is effective as of 24.05.2018 and will remain so unless changes are made in future, in which case updates will be posted on this page.

We reserve the right to update or change our Privacy Policy at any time. Continued use of the Site following updates indicates your agreement with the revised policy. If significant changes occur, we will notify you via email or a website notice.

Contact Us

If you have any questions about this Privacy Policy, please contact us.